Information on Coronavirus (COVID-19) for clients - Heene Road Vets Skip to content

Information on Coronavirus (COVID-19) for clients

Following Boris Johnson’s announcement this evening of a new lockdown, we have been forced to make some more changes to how we are working.

Please be assured that we are there for you and your pets, and whilst we may not be able to offer our usual level of service, we will do all we can to ensure you can access the help you need.

We are able to perform any procedure where animal welfare will suffer by being delayed.  We will continue to see all unwell animals.  Even if their condition is relatively mild, if it is likely to worsen by waiting, we would prefer to see them so treatment can be started.

Vaccination boosters in adult animals over 2 years old that have been regularly vaccinated can safely be delayed by up to 3 months, so we cannot justify doing them at this time.  Vaccinations for puppies and kittens, and the first year booster when they are around 15-18 months old are more important to be done on time and we will continue to offer these.  

Appointments at the Heene Road Surgery

Will remain open as normal – 8.30 – 6.30 Mon – Fri, and 8.30 – 1 on Saturdays.  

Please notify us of your arrival via PetsApp. We will then notify you when we are ready for you and your pet to come in. Clients will be asked to remain outside, whilst pets are passed to staff members and brought inside for examination and treatment.  We have a marquee in the garden with seats to wait in, or if you are parked nearby you can return to your car to wait. 

Appointments at the Goring Road Surgery

Unfortunately we will need to close the Goring surgery for the time being.  


We are asking all our clients who are able to, to download our free app, PetsApp.  This will allow you to send us a message once you arrive, so you can stay in your car with your pet until we notify you back that we are ready to receive you. 

If you open the links below on your mobile phone it will take you straight to the download site:

Please make sure you allow push notifications when prompted as this will allow us to contact you.

We would suggest you do this right away & put in your pet’s details so that you are ready to use it in case you need an appointment in an emergency.

If you are unable to down load the PetsApp please don’t worry -just call us when you arrive at the surgery.

PetsApp also has other uses- the vet can video call you through the app during the consultation so you can see what is happening with your pet and talk to the vet.

It will be the platform we use for any video consultations

You can use it to re order repeat medications or food for your pet

You can even pay using the App on your mobile phone (a super safe way to pay)


Repeat Prescriptions

You can order you repeat prescriptions & pet’s food using PetsApp. our web site or phoning the surgery.We are asking all clients to pay for repeat medication and food orders before coming in to collect them, to reduce time and physical contact during collection.    

We are still keeping our on line booking facility open at the moment as it keeps our receptionists free.  You can book appointments at Heene Road for:

Puppy and kitten vaccinations

First year booster vaccinations

Consultations for unwell pets

It is a fast, simple process can can be done through our web site, Facebook page, or through the link below:

If you think your pet has an emergency please call the main surgery on 01903 200187.

We ask that anyone who is showing potential symptoms of the virus, namely a new, continuous cough or high temperature, to not attend the surgery during the recommended self-isolation period. Instead, please call the surgery to discuss the most appropriate action to access the care your pet needs.

If you are self-isolating due to being vulnerable to the Coronavirus, please call us and we will work with you to ensure your pet gets the care they need without putting you at unnecessary risk.

Please keep checking here for up to date information during this rapidly changing situation.

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