Information on Coronavirus (COVID-19) for clients - Heene Road Vets Skip to content

Information on Coronavirus (COVID-19) for clients

During these challenging times, we are working hard to keep your pets healthy, whilst looking out for the safety of both our clients and our team.

We are closely following all updates from the Government, and are also taking advice from our professional body, the Royal College of Veterinary Surgeons, and a variety of other reliable sources.

In keeping with what is expected of everyone in the UK, we are now going to provide essential services only at the Heene Road Practice(our branch surgery in Goring will now close until further notice) to limit both your and our team’s exposure to the Coronavirus. However, we have now arranged for a video platform to be used by our own vets and nurses to allow us to conduct video consultations from the safety of your own home. This we believe will allow us to keep your pet healthy and safe during this time. These video consultations can be used for any of your pets minor problems or even the start of a slightly more serious problem, but in case of an emergency, we would always advise you to telephone the surgery.

Video Consultation

Please bear in mind there are obvious limitations of a video consultation as we are unable to do a physical examination of your pet. The Royal College of Veterinary Surgeons has relaxed their stance to allow these video consultations in these unprecedented times. Likewise, if the vet conducting the video consultation feels satisfied your pet needs prescription-only medicine we will be able to provide this for you at this time.

It is a simple process to enable video consultations using your smartphone or tablet.

Please call the surgery on 01903 200187 to book your video consultation appointment time. We will send you a link to start the video consultation at your allotted time.

(The normal consultation fee applies to a video consultation, but if you are asked to bring your pet in to the surgery immediately after the video consultation you will not be charged a further consultation fee at that time.)

If you experience any problems please call the surgery.

If you think your pet has an emergency please call the main surgery on 01903 200187.

Appointments at the Heene Road Surgery

For clients bringing your pet into the surgery via an approved appointment, we will telephone you prior to the appointment to let you know how to proceed once you arrive at the surgery.

We ask that anyone who is showing potential symptoms of the virus, namely a new, continuous cough or high temperature, to not attend the surgery during the recommended self-isolation period. Instead, please call the surgery to discuss the most appropriate action to access the care your pet needs.

If you are self-isolating due to being vulnerable to the Coronavirus, please call us and we will work with you to ensure your pet gets the care they need without putting you at unnecessary risk.

Repeat Prescriptions

Please call the surgery or you can order online using our website (but please note Goring is now closed)

Please keep checking here for up to date information during this rapidly changing situation.

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