Information on Coronavirus (COVID-19) for clients - Heene Road Vets Skip to content

Information on Coronavirus (COVID-19) for clients

With the full easing of Covid Restrictions, we are pleased to announce that clients we be still be allowed  into the consult rooms from Monday 19th  July.

 Therefore from Monday 19th July we will continue allowing 2 clients at a time into the waiting room & 1 client at a time into the consultation room.

To protect our team we would ask all clients to wear a face covering at all times, social distance 2 metres from other clients & staff members, and use the hand gels provided on entering the waiting areas.

All of our team members will be wearing full PPE. 

We would hope you would respect our wishes as if unfortunately a team member becomes positive for Covid, it may well take out the whole team, meaning we might even have to shut the surgeries.

At Heene Road please ring the door bell and come in-if there are already 2 people in the waiting area we will ask you to wait outside until someone exits. We have a marquee in the garden with seats to wait in.

At Goring we will see you at the door & you can enter if there is only one other client in the waiting area.

If you would prefer to wait outside while the vet examines your pet that is absolutely fine too.

Appointments at the Heene Road Surgery

Will remain open as normal – 8.30 – 6.30 Mon – Fri, and 8.30 – 1 on Saturdays.

Appointments at the Goring Road Surgery

From Monday 8th March the Goring surgery will be open 5 days a week – opening hours are:

Monday 8.30am-1pm, 2pm – 6.30pm

Tuesday 8.30am-12pm, 2pm-6.30pm

Wednesday 8.30am-12pm, 2pm-6.30pm

Thursday 8.30am-1pm, 2pm – 6.30pm

Friday 8.30am-12pm, 2pm-6.30pm

Medication and food will also be available for collection there.


If it is raining it would be a good idea for our clients who are able to, to download our free app, PetsApp.  This will allow you to send us a message once you arrive, so you can stay in your car with your pet until we notify you back that we are ready to receive you.

If you open the links below on your mobile phone it will take you straight to the download site:

Please make sure you allow push notifications when prompted as this will allow us to contact you.

We would suggest you do this right away & put in your pet’s details so that you are ready to use it in case you need an appointment in an emergency.

If you are unable to down load the PetsApp please don’t worry -just call us when you arrive at the surgery.

PetsApp also has other uses- the vet can video call you through the app during the consultation so you can see what is happening with your pet and talk to the vet.

It will be the platform we use for any video consultations

You can use it to re order repeat medications or food for your pet

You can even pay using the App on your mobile phone (a super safe way to pay)

Repeat Prescriptions

You can order you repeat prescriptions & pet’s food using PetsApp, our web site or phoning the surgery. We are asking all clients to pay for repeat medication and food orders before coming in to collect them, to reduce time and physical contact during collection.

On Line Booking

We now have the facility to book on line-Book in for booster vaccinations, health checks and other consultations – you can  book here on this link which goes to our our web site: 

or you can use the “Book Now” button on our FaceBook page

If you think your pet has an emergency please call the main surgery on 01903 200187.

We ask that anyone who is showing potential symptoms of the virus, namely a new, continuous cough or high temperature, to not attend the surgery during the recommended self-isolation period. Instead, please call the surgery to discuss the most appropriate action to access the care your pet needs.

If you are self-isolating due to being vulnerable to the Coronavirus, please call us and we will work with you to ensure your pet gets the care they need without putting you at unnecessary risk.

Please keep checking here for up to date information 

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