Privacy Policy - Heene Road Vets Skip to content

Privacy Policy

We are Heene Road Vets and your client data is important to us and we take our responsibilities of protecting your data very seriously.

  • Under the General Data Protection Regulations (GDPR) our lawful basis on processing data is necessary for the purposes of legitimate interests pursued by us or a third party,except where such interests are overridden by the interests, rights or freedoms of the data subject.
  • Client data is collected when you register with the practice -either by telephone, walking in to the surgery or by registering on line. We take every possible action to maintain the security of your data & are GDPR compliant.
  • Data is only stored on our practice management system on the cloud by a company that is GDPR compliant. We will use your data to send you vaccination reminders in the form of texts, emails & post and occasional news letters or specific services or products tailored to your pet’s needs.
  • We will only share client data with companies dealing directly with your pet needs e.g. Laboratories, insurance companies(both to register your pet for free insurance-with your permission and to make claims-either by paper or electronically), Health Plan registration-with your permission, microchip registration, on line monitoring services e.g. diabetic, osteoarthritis-with your permission & text/e mail reminder services.
  • Our web site uses Google Analytics to track data.
  • You should contact the practice by telephone(01903 200187) or by e mailing if you wish to obtain a copy of all the data we hold on you or you wish to be forgotten.
  • We will normally retain data for the length of time you are registered with us.
  • When you notify us that you are leaving the practice we will archive your data -which means you will no longer receive communications from us. If you have not visited the surgery for 5 years we will archive your data -which means you will no longer receive communications from us.
  • You have a right to complain to the ICO if you think there is a problem with the way we are handling your data